TRANSACTION GUIDE
1. Selecting the Service
www.memap.com.tr You can get information about all MeMap services from the "Services" section on the website. To purchase a service that interests you, you must become a member of the site. Our membership terms are included in the Membership Agreement that you encounter during the membership process.
After becoming a member, you can select the MeMap service suitable for you by clicking the Book Appointment button on your created Profile page.
2. Purchase
After selecting the MeMap service, if you want to continue with an instructor, you should click the Select Instructor button, or if you want to continue through a center, click the Select Center button.
When you continue with the Select Instructor option, you first select the instructor and then choose one of the centers affiliated with the instructor. The service fee is calculated together with the license fee, if any. After entering the appointment date and time information, click the Continue button to proceed to the payment screen.
When you continue with the Select Center option, you first select the center, and then select the instructor working at that center. The total service fee (service + license, if any) is calculated. After entering the appointment information, click the Continue button to proceed to the payment screen.
On the Payment Information screen, you can view a detailed fee information of the service you selected. If you do not have a valid MeMap credit, the system will collect the service fee via credit card.
To complete the purchase, when you click the Confirm Payment button, you will be asked to enter your payment information. Your credit card information is not displayed by MeMap; the payment is securely collected through an authorized payment institution.
3. Provision of Service
MeMap is a fitness platform that provides digital services in the field of physical fitness. Individuals who become members of the platform acquire MeMap Credit to benefit from MeMap services. Members with credits are referred to as "Clients".
Clients can only receive MeMap services through instructors authorized by the MeMap Fitness Academy who use ScoreSoft® software and at MeMap accredited centers where these instructors work.
Instructors using ScoreSoft software are those who meet the criteria set by the MeMap Fitness Academy and have proven their competence through exams.
MeMap accredited centers are those that meet MeMap's central standards and have at least one MeMap instructor.
MeMap instructors and centers are also providers of MeMap Credit.
ScoreSoft® evaluates the individual's physical and physiological data, calculates a FitSkor® based on their age and gender, and suggests a personalized exercise strategy according to this score.
Age and gender information is entered by the client during membership registration.
Other health information is declared by the client or submitted with reports.
Remaining data is obtained through measurements performed by the ScoreSoft user (e.g., body composition, muscle strength, flexibility, and cardiorespiratory capacity measurements).
Once all data is entered into the system, the software calculates the client's FitSkor®. Subsequently, a personalized exercise prescription is created according to the client's weekly exercise frequency and duration.
4. Accessing MeMap Services
A user who registers on the MeMap website does not yet hold the title of "client." If the user has not been credited by a MeMap service provider, the system will automatically collect the service fee via credit card when the user creates their first appointment.
If the user received credit from a service provider, the system uses this credit during the appointment, and the user receives the service directly from the service provider.
5. Privacy and Protection of Personal Data
In the context of its electronic commerce activities, MeMap processes and keeps confidential the personal data it acquires in accordance with the Law No. 6698 on the Protection of Personal Data (KVKK). Detailed information on the processing of personal data can be found at the following link: Personal Data Acquisition and Processing Disclosure Statement and Consent Form
6. Alternative Dispute Resolution Mechanisms
In disputes that may arise between MeMap and the user, within the monetary limits determined annually in December by the Republic of Turkey Ministry of Trade, the Consumer Arbitration Committee or Consumer Court at the location of the user's residence or the place where the transaction is conducted is authorized.
